oDesk Office Skill Test is the one of the most important test for getting Data Entry job. You should take this test before apply the job.
You can find the test answers
oDesk Office Skills Test Answers 2015.
Question 1: Which of the
following are the most important components of good interpersonal office
skills?
a. Effectively
translating and conveying information.
b. Being able to
accurately interpret other people's emotions.
c. Calmly arriving at
resolutions to conflict.
d. Avoiding gossip and
being polite.
Ans: e.
All of the above
Question 2: Which of the
following are considered bad manners while greeting a business visitor to your
office?
a. Remaining seated while the
visitor introduces himself/herself.
b. Not shaking hands, but
simply saying hello with a smile.
c. Shaking hands from the
shoulder rather than the elbow.
d. Shaking hands with gloves
on, or forgetting to smile.
Ans: e. All of the above.
Question 3: What is very important
to remember to do when entering an office business meeting at any level,
especially when clients are there?
a. Bow slightly before your
superiors or company executives.
Ans: b. Take the coats from
clients and drape them over your arm during the meeting.
c. Turn OFF all cell phones,
pagers and other electronic devices.
d. Turn ON all cell phones,
pagers and other electronic devices.
Ans: e. a and c
Question 4: There are 20 new
PC’s in the account department. Should there be anapostrophe in PC’s?
Ans: a) No
Question 5: What does 'the
bottom line' commonly refer to in an office environment?
a. The line that appears at
the bottom of a paper with the company letterhead.
b. The lowest office floor in
a building.
c. The same as the dotted
line.
Ans: d. The basic
controlling factor, notably the financial cost, regarding whether a task or a
project can be accomplished or not.
Question 6: Which of the
following is the correct response when you are dealing with a client, and your
boss enters the room?
Ans: a. Smile, stand up
and politely introduce the client.
Ans: e. a and d
Question 7: Which of the
following file formats relate to a graphic file or scanned image file?
a.
JPEG
b.
VBP
c.
HTML
d.
GIF
Ans: a, d and e
Question 8: When a client
visits the office and arrives early what do office etiquette require you to do
to handle the situation?
Ans: d) All of the above.
Question 9: You send a
package through FEDEX to a client in Korea. The client calls up after a
few days and says that he has not received it. What is the best way to
immediately let the client know the status of the courier?
a.
Give the client the airway bill number and ask him to call up FEDEX about the
status of the courier.
b.
Give the client the local number of FEDEX in Korea.
c.
Call FEDEX and ask them to speak directly to the customer.
Ans:
d. Track the packet on the FEDEX website and send the
client a copy of the current status of the packet.
Question 10: What is the
difference between Microsoft Access and Microsoft Excel?
a.
Access is mainly for spreadsheets and Excel is for databases
Ans:
b. Access is mainly for databases and Excel is for
spreadsheets
Ans:
c. Access is mainly for databases and Excel is for word
processsing
d.
Access is mainly for word processing and Excel is for spreadsheets, including
digitial photograph editing
Question 11: What does the
CTRL+V shortcut accomplish in Word 2000?
Ans: b) it pastes the text
that
Question 12: What information
would the petty cash register contain?
a. Details of expenses on
account of the administrative staff.
Ans: b. Details of small
expenses related to the running of the office.
Ans: c. Details of
expenses on account of electricity and water bills.
d. Details of expenses worth
less than $80.
Question 13: What is the
benefit of e-mailing documents rather than always providinghard copies to
individuals?
Ans: d) b and c
Question 14: What are the
traditional office hours in the Western world, now much more flexible, though
still adhered to in most offices?
Ans:
a. 9 AM — 5 PM
b. 6
AM — 6 PM
c. 8
AM — 7 PM
d. 10
AM — 8 PM
Ans:
e. None of the above
Question 15: With regard to
emails, when is bcc: used?
a. When you want to send the
same mail to several people and do not want the To: and cc: recipients of the
mail to know the bcc: recipients of the same mail.
Ans: b. When you want to
send the same mail to several people and do not want the bcc: recipients of the
mail to know who else the mail was sent to.
c. When you want to send the
same mail to several people and want to receive acknowledgments from each
recipient.
d. When you want to send the
same mail to several people, but the mail does not support attachments
Question 16: When you are
introducing a woman and are unsure of her marital status, which title should
you use?
Ans:
a. Ms.
b.
Miss
Ans:
c. Mrs.
d.
Madam
e.
None of the above
Question 17: You are required
to create a cost report for your department, and then present the report to the
board. Which two programs would you use for these two tasks?
a. MS
Powerpoint, MS Access
b.
Adobe Photoshop, MS Powerpoint
Ans:
c. MS Word, MS Excel
d. MS
Excel, MS Word
e. MS
Excel, MS PowerPoint
Question 18: You are asked to
call up senior executives of your company located in different continents to
inform them about the proposed dates for an international sales meeting. What
is the best time to call them up?
a. During the call
recipient's office hours
b. After your office hours
c. During your office hours
Ans: d. Between 9:00 A.M.
and 5:00 P.M.
e. Any of the above
Question 19: What does the
glass ceiling refer to in a business context?
Ans: c) The upper level of
senior management or company execution positions
which is traditionally hard
to break through, for example, for women and/or minorities.
Question 20: When replying to
an e-mail, who do you place in the cc: line and who in the bcc: line?
a. A
person you wish to openly inform goes in the cc: line, and the same person in
the bcc: line.
b. A
person you wish to openly inform goes in the bcc: line, and the same person in
the cc: line.
c. A
person you wish to openly inform goes in the cc: line, and the person you wish
to read the e-mail, but without the knowledge of either the recipient or the
person in the cc: line, goes in the bcc: line.
d. A
person you wish to openly inform goes in the cc: line, and the person you wish
to read the e-mail without the knowledge of the recipient, but with the
knowledge of the person in the cc: line, goes in the bcc: line.
Question 21: What is the best
practice for ensuring that sensitive material to be destroyed does not leak out
of the company building?
a.
Always encrypt on computer disk, and shred any hard copies.
Ans:
b. Shred hard copies save onto the file.
c.
Burn hard copies, save only once to the file.
d.
E-mail documents to colleagues, and then close the e-mail browser.
Question 22: Consider the
following sentence:
'There are 20 new PC's in the
accounts department.'
Should there be an apostrophe
in PC's?
Ans:
a. No
b.
Yes
Ans:
c. Not sure
d. No
idea
e.
None of the above
Question 23: What common
injury can result from too much concentration typingover too little amount of
time?
Ans: d) Repetitive strain
injury
Question 24: You realize that
the computer in your office is getting a lot of spam and unwanted e-mails. What
should be your first action to stop these emails?
a.
E-mail the Regulatory Authority in charge of stopping spam in order to
complain.
Ans:
b. E-mail the source of the emails asking them to stop them.
c.
Call over a computer expert to solve the problem.
Ans:
d. Look for a Remove From Mailing List link in the email.
Question 25: Which of the
following are good office practices when creating documents such as letters,
memos, company files etc.?
Ans: a. Always save to
hard drive and at least one back-up, such
as a CD or thumb drive.
b. Save to the hard drive and
a back-up, if necessary.
c. Save to the back-up first
and then the hard drive.
d. Save once a day.
Question 26: What is the
normal length of notice period for quitting job in most professional offices?
Ans:
a. Either 2 weeks or 1 month
b.
2-3 months
c. 1
week
d. Up
to 3 months, or longer
Ans:
e. None of the above
Question 27: According to
standard filing conventions, in which order will the following three documents
be filed?
Dr. Jones's office, Doctor at
sea, Doctor come quickly
a.
Dr. Jones's office, Doctor at sea, Doctor come quickly
Ans:
b. Doctor at sea, Doctor come quickly, Dr. Jones's office
Ans:
c. Doctor come quickly, Dr. Jones's office, Doctor at sea
d.
Dr. Jones's office, Doctor come quickly, Doctor at sea
Question 28: What is
'outsourcing'?
a. Working outside the
office, often from home.
Ans: b. Freelancing work
to workers outside the main office
building, often to foreign workers for cheaper labor costs.
c. A form of half working
from home, half at the office.
Ans: d. Leaving work
early.
Question 29: What is the best
way to handle an angry colleague or client with a complaint?
Ans:
a. Listen to their concerns, and calmly but firmly explain what you are able to do, offering other
solutions and options, without getting angry in turn.
b.
Show a little anger as a way of evening out the situation.
Ans:
c. Shout back, and then, later in the day, find a place to sulk, or time to complain to your own
boss.
d.
Listen to their concerns, politely explain what you are able to do, and if they
insist, shout back your own concerns and complaints.
Question 30: What does the
'glass ceiling' refer to in a business context?
a.
The internal ceiling above the boardroom, whether it is on the top floor or
not.
b.
The roof of the company building, frequently constructed from glass to optimize
the company's public status for the surrounding area.
Ans:
c. The upper level of senior management or company executive positions which is traditionally
hard to break through, for example, for women and/or minorities.
d.
The imaginary level above the CEO at which the company profits skyrocket.
Question 31: In any office or
business environment, what does the 'opportunity success rate' refer to?
a. The success of a business
in dollar value minus the dollar value of previous attempts to make it a
success.
Ans: b. The number of won
opportunities as a percentage of
the number of won and lost opportunities.
c. The number of lost
opportunities as a percentage of the number of almost won opportunities.
d. The opportunity costs
divided by the so-called sunk costs.
Question 32: Question 28:
What are the dimensions of an A4 size sheet of paper?
a.
216 mm x 279 mm
b.
220 mm x 310 mm
Ans:
c. 215 mm x 295 mm
Ans:
d. 210 mm x 297 mm
e. a
and d
Question 33: What does 'Class
A office space' commonly refer to?
a. Office space on former
sites of class A drug offenses.
Ans: b. The lowest quality
office buildings in a given area.
c. The highest quality office
space available in a given area.
d. The highest quality office
space for the least price.
Question 34: Which of the
following activities could possibly infect your computer with virus?
Ans: a) Installing pirate
software from a CD
Question 35: What does
administration generally handle in an office environment?
a. Paperwork and accounts.
b. Specifically, the hiring
of new management and middle management.
Ans: c. The efficient
day-to-day running of the office, with
regard to company files, communication, management of jobs and such
as overseeing hiring and firing and human resources etc.
d. Ensuring that the
infrastructure of the building is regularly checked and modemized.
Question 36: What is a 'mouse
potato'(a comic phrase in an office environment)?
a.
The equivalent of a couch potato, but in terms of using a computer — i.e.
someone who spends all their time at a computer.
b. A
virus or other harmful computer bug, such as a 'trojan horse'.
c. An
office ornament that workers place on their desks to keep them motivated during
office hours.
Ans:
d. b and c
Question 37: Which of the
following are commonly used computer web browsers?
a.
Mozilla, Guardian Website, The Times of London,
MSN
b.
Expedia, Opodo, Student Universe, Godzilla
Ans:
c. Chrome, Explorer, Firefox
d.
Google, MSN, Yahoo, Ask
Question 38: What two kinds
of printers are commonly in use in most office environments?
Ans:
a. Industrial and private
b.
Hewlett Packard and Brother
c.
Laser and ink-jet
d.
Black-and-white and color
e.
None of the above
Question 39: What is a
'golden handshake'?
a.
The welcome to the building of a new CEO.
b.
The last day in the office before the holidays.
c. The
common usage for a generous employment severance package when an executive
loses his or her job through restructuring, redundancy or a scheduled
retirement.
Ans:
d. The common usage for a series of re-hirings of past employees.
e. c
and d
Question 40: Which of the
following energy-saving practices can be used in an office without adversely
affecting company productivity?
a. Use only one bathroom
light during office hours
Ans: b. Turn off
lights and computers at the end of the day
c. Turn off the computers
between sending e-mails
d. Use lower Watt light
bulbs, especially in the emergency exits
e. a and b
Question 41: What is the
benefit of e-mailing documents rather than always providing hard copies to
individuals?
a.
There is no benefit except that people can delete them more easily.
b.
The documents can potentially be edited online and re-circulated.
c.
The documents can be electronically forwarded, which saves stationery that may
otherwise be used.
Answer:
d. b and c
Question 42: Your computer is
not printing and a technician is not available, so you perform the following
activities to investigate the problem. In which order should you take these up?
1 See if the printer
cartridge is finished
2 See if the printer is
switched on
3 Try to print a test page
using the printer self-test
4 Try to print a test page
from Windows
5 See if the printer is
properly attached to the computer
a.
5,4,3,2,1
b.
3,2,1,4,5
Ans:
c. 3,5,4,1,2
d.
2,3,1,5,4
e.
3,1,5,2,4
Question 43: What is an
office 'memo circular'?
Ans: a. A simple message,
usually delivered by e-mail or hard copy and sent to all office staff, updating
everyone on new office precedures.
b. A circular shaped memo.
c. A left of introduction by
a potential new client.
d. A complaint letter to the
CEO circulated to and signed by the entire staff.
Question 44: Which of the
following are proven methods of improving your office skills?
a.
Smiling and being appreciative of others, especially the clients.
b.
Actively listening to, even humoring people at times.
c.
Looking to resolve conflicts and bringing people together.
d.
Conveying what is expected in return as an appropriate response, and avoiding
ambiguity.
Ans:
e. All of the above
Question 45: What does the
CTRL+V shortcut accomplish in Word 2007?
a. It
makes the selected text appear in bold.
b. It
pastes the text that has already been copied.
Ans:
c. It converts the selected text into the next larger size of the same font.
d. It
applies italic formatting to the selected text.
e.
All of the above
Question 46: When a client
visits the office and arrives early, what does office etiquette require you to
do to handle the situation?
a. If
you are free, allow the meeting to start early.
b.
Take their coat, offer them something to drink, and tell them you won't be a
moment.
c.
Try and meet them as soon as possible.
Ans:
d. All of the above.
Question 47: You work in a
company where some of your co-workers are recent foreign immigrants. They are
unfamiliar with the work environment and your supervisor is polite to everybody
in the staff but is often rude to these foreign workers. What will you do in
this situation?
Ans:
a. You talk to the foreign workers and tell them that they should complain to the Upper Management.
b.
You tell your supervisor that his misbehavior is inappropriate.
c.
Nothing, you prefer to keep quiet because everybody else is quiet.
d.
You complain to the Upper Management.
Question 48: Question 32:
What is 'flexi-time'?
a.
The feeling when time slows down or speeds up at certain times of the day in an
office environment.
Ans:
b. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave
an hour earlier another day.
Ans:
c. occasionally moving the hands on the office clock so everyone can go home early now and then.
d. Bringing an alarm clock to
work that rings at the end of the day and at lunchtimes.
Question 49: What is the
person in charge of administering an office commonly called?
a. Office Assistant
b. Full-time Manager
Ans: c. Office Manager
Ans: d. CEO
e. None of the above
Question 50: What does the
abbreviation CEO stand for?
a.
Company Executive Officer
b.
Communicate Especially On
c.
Corporate Exact Office
d.
Cheat Every One
Ans:
e. Chief Executive Officer
Question 51: Traditionally,
approximately how many pages should a business CV or resume have?
Answer:
a. 1-3, preferably 2
b.
1-5, but usually 2-3
c.
Just 1
Answer:
d. Exactly 2 and a half, and never more or less
Question 52: What is the most
frequently used typeface and point size when creating Word documents?
a.
Times New Roman, 12 point
b.
Times, 14 point
c.
Courier New, 12 point
d.
Courier New, 14 point
Ans:
e. All of the above
Question 53: Which of the
following are not recommended when trying to improve working with others in an
office environment?
a.
Talking when others are talking, and listening only occasionally.
Ans:
b. Being as consciously helpful as possible, and offering practical solutions.
c.
Changing the printer ink or cartridge when it runs out.
d.
None of the above
Question 54: What is the
appropriate response to discovering the printer is out of ink?
a.
Force the printer to deliver the last drop of ink by turning it upside down,
holding it carefully.
Ans:
b. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
c.
Leave it to the next person.
d. Replace the ink if
the cartridge is available otherwise follow the office procedure for replacing
or ordering the cartridges.
You can find the test answers
oDesk Office Skills Test Answers 2015.
